REWE

A couple of days,okay,a week or so back. I went to the mall here in the city to get some Christmas Chocolate Calender for my nieces and nephew back in Singapore. So I went down to the ground floor of the mall where there is a supermarket called REWE to get it.

As I was browsing around and found what I was looking for,decided to purchase and head to the cashier. I was in the line and an old lady was in front of me paying for her groceries. So I waited,the line started to get long due to the fact that ONE-UNO-SATU-EIN-UN(I could go on with international word for ONE) cashier counter is available. What would a cashier that has basic customer service skills do with this situation?. First, she must call in the other cashier to open the other counter or worst case,if there is no other cashier available,she must clear the line as quickly as possible. What did she do?. Talked to her follow colleagues who were heading out for their breaks or where ever it was they were going but from the look of it(carrying their wallets and cellphone)they were out for their breaks. 

It was a good 5-6 minutes that she was talking to them and what was the reaction of the rest of the people in the line?. We were mad. What did we do?. Nothing. Why?. It’s just the way it is here. There is YOUR answer dear government of Germany. Are you going to do anything about it?. No. Plain and simple. The typical mindset of,I would say,75% or more Germans here. It could be that the temperature in winter drops to minus 10 or something and I reckon it froze the brain that they have there in their heads. It hurts to read what I have to say but look around and see how well you’re being treated to by the Sales Personnel here. I am not saying that I do not see good customer service here in Germany but Germans can do much better at it. I believe they can. What say you?.