How To Be A Great Customer 101.

The reason why I have decided to write about customers is simply because the way they have been treating retailers or the person who serves them at a local deli, a shoe shop and so on with no respect what so ever. 

A couple of years ago, I had brainstormed an idea of writing a book about bad customers. You get tons of books about giving excellent customer service but here´s the twist. I write about customers. The good, the bad and the disgusting. And to teach them basic courtesy.

In all my eight years in retail, from a mere sale assistance to head supervisor of three boxing stores and supervisor of a popular surf brand here in singapore. I have come to experience the worse kind of customers. Being yelled at something you have no power of has come to be a daily routine.

Here´s an example, a fellow huge shoulder customer walked into the store with a mate of his asking for a tank top to which I showed him the men´s range but he didn´t really liked it. My senses kicked in when I saw him telling off his mate about letting him choose and not to rush him. His mate backed off. The customer then walked to the ladies tank top section. I told him it´s for ladies-no, he wants to try it.(OMG) I couldn´t argue of course-customer-is-always-right motto these customer has been planted in their head. 

He tried the largest size for ladies tank top and came out of the dressing room looking all proud of his very “workout” shoulders plus he just expanded the tank top like crazy. Then, he wanted to tried the same top but different color! This time, I had to say no because by then all my tank tops are gonna be stretched!

Here comes the fun part, he yelled at the top of his lungs telling me off. I tried to calm him down that there is of no need to get mad. Plus, I told him the reason why I can´t let him wear the rest. Protecting my right to decline. My colleague was already afraid that the customer was gonna hit me. Of course, if he did. I can sue him. He wanted to complain to my office, I gave him the name card and he went on yelling standing outside the shop. Now, is this insane or what? The people we have to endure and paste a smile on our faces each day is tiring. They should come up pills for this!

I will post up short videos of basic courtesy here so customers could apply in their daily shopping routine.