The Good, The Bad And The Ugly- The Evolution

On my last bad customer related post, I have you given a rough idea of extremely bad customers that I have encounter which I have put into various categories. I asked this question to myself a lot when I was working in the stores. To why some customers are just plain nasty? 

Look, everyone are consumers,including myself. Everyone goes out to shop, be it buying groceries, apparels, equipments-whatever. The bottom line is, everyone shops. But to shop with an attitude is another thing. Do the retail personnel deserves to be treated with no respect by the nasty customers? These people, the retail personnels,are there to help you and not working against you. Yes, I do noticed bad customer services also but I will come to that in the near future. We are there to listen to your needs,wants and requests. What we don’t need from costumers are,disrespecting us as professionals,being rude,having absolutely obnoxious manners and so on.

In the “Perfect World” which is obviously not where we are all in right now, if everyone plays their part in respecting each other and understanding one and other,everyone will be happy. But reality check(for me),it is not as so. Though, I am optimistic that everyone can work on that. I can feel it in every fiber in me. 

Move the ego aside,the pride(though i don’t understand why there is a need to,it’s just shopping guys!),the arrogance(you may have all the money in the world but what is more important is the goodness in ones soul-it shines through)and the same goes to Retailers. It takes two to make it happened-never one sided.  

With that said, in my coming blog entries, I am going to be very brutal in my observations at the Sales Personnels here in Karlsruhe,Germany where I am living now. I have been here a couple times and seen(still seeing)bad customer services. I want to change that too. Hopefully, the German government will imposed Excellent Customer Service programs to all Retailers. The outcome of this, you will see everyone being less grumpy in the streets of Germany, more tourist will flock to this country,gives the economy a boost and everyone enjoys the pleasant shopping experience. Call me naive but I call myself determine.

“Waiter Rant: Thanks for the Tip–Confessions of a Cynical Waiter”

I was scrolling through Amazon.com for books to purchase and as I was checking out the bestsellers section. I found an amazing brilliant book which is a must have for everyone!. It is a extremely good book for people in the Hospitality industry also. 

“Waiter Rant: Thanks for the Tip–Confessions of a Cynical Waiter” written by an Author named-The Waiter. I guess I am not alone at this battle to have the table turned around to the Customers to have their manners straighten up. And to have a two way great shopping(or in this case,eating)experience. Which I am still hoping that it will pick up very soon!. 

“Product Description
According to The Waiter, eighty percent of customers are nice people just looking for something to eat. The remaining twenty percent, however, are socially maladjusted psychopaths. Waiter Rant offers the server’s unique point of view, replete with tales of customer stupidity, arrogant misbehavior, and unseen bits of human grace transpiring in the most unlikely places. Through outrageous stories, The Waiter reveals the secrets to getting good service, proper tipping etiquette, and how to keep him from spitting in your food. The Waiter also shares his ongoing struggle, at age thirty-eight, to figure out if he can finally leave the first job at which he’s truly thrived.” – Amazon.com

Go get the book and I am sure you will be amused at the fact that you might find yourself in it too.