The Good, The Bad And The Ugly – Con´t.

In my previous blog entry, I have given you a front seat to my line of work and the different types of customers I have accounted. Here are more categories I have come up with. 

 

• The Using Your Feet Instead of Your Hands Syndrome. 

This is the other bad habit of a human being with a brain/mind. This only works with buying shoes. I do not understand and still don´t,why customers use their feet to lift the shoes from the display shelve,put in on the floor(still using their feet), try it on and then – throw it back onto the shelve!. Doing all that single handed(no pun intended).

I do not notice the customers here in Germany doing so but mostly in Singapore. Mainly women. Is it a difficult task, to use your hands to take the shoes from the shelves, place them on the floor nicely, try it on and place it back to the shelves?. I do not reckon they would do the same if the shoes are from a high end label like Gucci that costs S$1500 or more. 

• What´s My Size?

Actually, there is no harm in this question at all. It takes a skilled experience Sales Personnel to mentally estimate and let the customer know what his or her exact size of pants, T Shirt and so on. But if you are asked, point blank-”What´s my size?”. The customer already know her size but in self denial. And choose not to listen to the Sales Personnel. 

For example, a while back, I was serving a lady trying to purchase a bikini. She was rather big to squeezed into a US size 8 and in truth she is a size US 12. I did mention to the lady that perhaps she should try the size US 12 instead. Putting it nicely that, the cutting of the bikini is smaller which is not, of course. How else do you reckon I should tell her?. After a couple of minutes, she decided to get a US 10 instead. It was close to the truth though. I know, sometimes you just have to wonder. Then again – “Customer are always right!”.

• Spread The Clothes On The Floor. 

This caters to those who have not noticed there is a simple fixture inside the fitting room to hang the clothes you want to try on and not dump in on the floor. Remember, all the clothes you throw on the floor will be purchased by another customer if you decided not to purchase it yourselves. Be considerate. I do not see why, I have to blog about something of a no brain er like this, to inform people. If there are stains on the items, other customers will not be able to purchased it, the item will go under the “damage items”, send back to the warehouse, Supervisors/Managers will have to answer to each item under the “damage items”, all those items which are approved as being damage, will then be send back to the main warehouse of that brand which costs heaps.

There is a lot of movement and operation details in the Retail Industry. To avoid this at all cost, customers do your part. Be considerate.